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January 27, 2009

Cancel my subscription, for real?

January 27. Day 211.

My first indulgence when I moved back to San Diego was two magazine subscriptions: The New Yorker and Vanity Fair.

I still read both, but last month I got a coupon for six months free of a Conde Naste mag, so I cancelled my VF on their website when I got the renewal email.

A few weeks later, in late December, I noticed a charge for $18 on my card for... VF!

I called this morning and asked the agent to cancel my subscription.

"Let me take a look at your account."

Fine, whatever makes you happy. Just cancel it! I mean, "Sure!"

"Ok, I see here we charged your card for the next year on December 4, you canceled, and we refunded that charge on December 28."

"Oh. Wow, ok thanks. I must have only seen the refund and read it as a charge. Guess I'll read my bill more carefully next time."

"Would you like a gift subscription for $18?"

"No, thank you."

They always end their calls like that, inviting you to purchase a gift subscription. Personally, I think it's kind of pointless since I never say yes (and I wonder if anyone ever does)... but I can't blame them for asking. =)

Gained: External confirmation that I need more sleep.
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