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February 16, 2011

Day 8 of 30: Yet another miraculous save for the car that refuses to die (AKA: Cash discount?)

I heart this icon.


Exactly halfway to my meeting yesterday evening, 7 miles into a 15 mile trip, my car stated wobbling and the check engine light started flashing. I was in the car with a colleague, so we turned around, headed back to the office and took his car instead. Made it to the destination only 10 minutes late.

I was thrilled.

Miles, my trusty Nissan, just hit 150,000 miles, and after a few mishaps and miraculous saves by Mr. A (for which I truly am grateful), it seems to have another five good years left. I am very attached to this car. We've been on 4.5 cross country road trips, including two moves. It's a comfortable extension of my purse, with a spare pair of shoes and bottle of wine waiting for any eventualities. It has endured being towed and ticketed, with the dignity of an aging patriarch.

Ok, that makes no sense, but I’m not going to delete it. Moving on.

I love the dear thing.

But it’s time to say good bye.

I started considering my options. Mazda 2? Cute, compact. Just no horsepower. Would I really miss that? Maybe, but how could I argue with that pricetag ($14k new). Or a Mini? My cousin is in love with hers, and I could definitely see myself zooming around town in the dark red one… Or go upmarket and test drive a used Audi, to see what that German engineering is all about.

Then Mr. A presented a more sensible idea. Repair it. Sell it when it’s driveable. And certainly don’t buy a car under duress. (This short and funny video has a lot of fantastic advice. Mr. A is right -- I definitely don't want to need a new car.)



This morning, he dropped it off with Les, who is the most reliable mechanic we’ve encountered in San Diego and a few blocks from our house. He gave an estimate that was, unfortunately, not over my budget or tolerance level, so I decided to pay up for another round of repairs.

Just over an hour ago, I picked it up. It was the fuel injector.

The invoice said $319.80.

“If I pay with cash or a check, how about a little discount?”

“We’ll make it even.”

“$300?” I confirmed.

“Yes. If you pay check or cash. Credit card companies charge me 2 percent. That’s on top of the interest they charge you.”

“Well thank you very much for the discount. I know you do a great job on my car.”

I wrote him a check, he gave me the keys and I zoomed off to a café to do some writing.

Lost: Hope that I’ll buy a new car before the weekend.
Saved: $20. I guess every breakdown can have a silver lining.

Question: Does any car, past or present, have a special place in your heart? Let's wax poetic for a moment! (Sigh. Letting go of Miles will be so hard. Yet so easy...)

Day 7 of 30: Can we say the daily (on average) asker?

I worked 13  hours yesterday, which was Day 7 of this month long askathon: late meeting, some extra work that landed on my lap unexpectedly and the usual workflow.

In the olden days, if meetings started after business hours, I'd take that time off earlier in the day. Long lunch. Come in at noon. That's what my bosses instructed me to do. Now my boss is this deadline driven beeeyatch called La Roxy, and she didn't give me any time off. "You'll sleep when you're dead!" she hissed.

...Not complaining. It was actually a very satisfying day. Just a preface to let you know that...

My ask Tuesday fell short.

I asked the priest, via email, what time the wedding ceremony should start, so I can send out invitations. We'll be meeting later to talk about details, but I wanted to get that info as soon as possible.

Not hall of fame material.

But, for whatever it's worth: On Sunday and Monday, I asked a total of six times and only reported two. And those other requests were ambitious, things I never would have thought to do before The Daily Asker. Two were on a professional front (rate negotiations) and two on a networking front (asked to connect with two interesting people in my field).

So I think it's ok to relax for one day.

But. Gentle Reader. Fear not. I decided to ask daily again because I'm feeling like I need to reach out again in ways I haven't been doing, recently. One day of relaxed asking does not mean lower standards, overall. So I hope you won't tune out if these requests lately haven't been THAT inspiring. We have 23 days left. I'm asking more than I'm reporting and being selective about which stories to share. And I'm just getting started.

Gained: Nothing yet; waiting for his answer.

Lost: 120 seconds composing the email.

February 15, 2011

Day 6 of 30: Challenges of hiring, or what HR and surgery have in common

When human resources meets surgery...

Today I placed a help wanted ad. What I got was a reality check.

My dad called this morning. He was taking a walk during his lunch break and wanted to talk to me about something.

"So.... how's business?"

"Business? Fine. Why?"

"Are you getting enough work? Or are there any troubles you want to talk about? With finding clients, or maybe getting new projects...?"

"Mmmm, not really... everything is fine."

"Let me tell you why I'm wondering. I noticed an uptick in your blogging, and that made me guess that you mush have some time to kill."

"Oh, the daily asking again? No worries, everything is ok!"

Actually, I'm having the opposite problem. Things are bordering on crazy busy. These extra hours asking and blogging are coming from the sleep department. I got enough sleep during grad school.

But after we hung up I started thinking... for a few months I've been saying that when the time comes, I'll have to hire someone. Not full-time, since that would be a huge jump for me (i.e. doubling my business's man-hours). But a few hours per week, to start. Right now I have just enough work to be stretched comfortably thin, but if I add even one more account things will start to get hectic.

I decided now would be a good time to collect some resumes. That is how I ended up posting my first ever help wanted ad, on Craigslist.

Since I've never written such an ad before, I looked around online and then realized that I needed to do something to single out the candidates who were applying in bulk from the ones who actually had some enthusiasm and spunk. So I decided to invite them to answer one of 3 questions. Here's what I asked at the end of the ad:
Send your resume and a brief answer to one of these questions: 
1) What's one way you wish Facebook or Twitter were better? 
2) What's your dream job? 
3) What are your 3 favorite brands? 
There are no right or wrong answers. We just want to get to know you! 
So far, I've gotten about 40 replies. A few have blown me away with their professionalism and eloquence. These were all from bright college students or recent grads, aching to bite into something challenging and rewarding.

More than a few were disappointing. Grammar mistakes. txt speak. Form letters: "Dear Hiring Manager: I am applying for the position of marketing specialist. I am confident I would be a great fit because..." A few sent a resume with no answer. If they can't follow that simple instruction, why should I believe they'll be any different on the job?

Then there were the applicants that came out of left field (one science major, one with extensive quality control experience), hinting of pinkslips past. These were heartbreaking. How long had they been unemployed? Why this job, for this pay? I'd actually love to hire someone with an unexpected background -- that experience would add depth and maybe help me connect with clients in a different market -- so I wasn't worried that they couldn't do the job. I was just worried about if they had a place to sleep.

Suddenly all those articles in the news about hiring trends and unemployment, the diverse challenges faced by Baby Boomers and recent graduates, hit me like an icy, raging river. Abstract and incomprehensible, until you get thrown in the middle of it.

I guess working in HR is like being a surgeon. Over time you get used to seeing the bloody entrails normally tucked behind smooth surfaces. Give me a job. Give me a chance. This is my story. This is where I worked, lived. My dream job is to design clothes. Make movies. Work for Facebook. This is the font my career counselor told me you'll like.

As a reporter, I'm tougher. I've interviewed parents of murdered children and the family of a man on death row. It's not that I wasn't affected, but over time I came to accept the horror as a fact. Not ok, but there.

I guess I thought hiring someone would be different. 

Lost: Blissful oblivion about the harsh realities of this employment market and $25 for the ad.

Gained: A few promising possibilities. 

image source: wired.com

February 13, 2011

Day 5 of 30: Super duper discount on gorgeous antique wedding rings?

 

A few months back, I outlined the terms of The Wedding Asking Challenge: Try to negotiate every essential component of the grand fete. Exceptions will be made for exceptional values. Money saved will be invested, not turned into sangria the weekend after the wedding. (Actually, that does sound tempting...) Bottom line: I refuse to pay the bridal premium -- to the best of my ability. For, like any lass in love with dusty rose and silk organza, I may end up springing for a few little luxuries just because it's my wedding.

Swooooooon!

A recent objective has been to find wedding rings. I looked online and in department stores including Bloomingdale's. I stepped inside a few insipid chain stores and made a rapid u-turn (Whitehall, Zales and the like) and I spent a good 10 minutes inside one super mega discounter. The lowest price I could find there was $450 for his n' her simple yellow gold bands. Online, Overstock and Amazon had some sets for around $350 with the width and carat that worked. But while Mr. A liked the idea of expedited shipping, I wasn't convinced.

Then Alex, who is half of a fantastic couple Mr. A and I have befriended over the past year, told me where she found her stunning white gold Edwardian wedding band.

The man with the treasure box.

There this antique store in Ocean Beach, a neighborhood in San Diego lined with second hand delights, where a nice man has a treasure box  FILLED with gorgeous rings. Antique rings, diamonds and silver and ruby. 

For INSANELY low prices.

If she were typing, I bet Alex would have used ALL CAPS to convey her devotion to and enthusiasm for this place. So I think it's fair to do the same.

Today, I went in with Mr. A, and her words rang true. It was AMAZING!!

Ken, the ring man, took out the solid little box that must have contained around 300 rings. He told me to take a handful, put them on the counter and sort them into "no" or "maybe." I couldn't believe what I was seeing: An exquisite gold and diamond band for $65. A delicate garnet solitaire on a 14k gold band for a pittance. One ring from the 1890s which I won't describe because it was so beautiful. And so cheap. And so mine. Wait. Wedding bands. Self control. Self control.

Mr. A started valiantly by my side, but after about 70 rings he took off to check out the vintage telephones and gadgets.

Meanwhile, I went through the box and ended up setting aside about 20 "maybe" rings. I separated those into "Not really" "Maybe maybe" "Possible" and "Probable."

Next we looked for matching rings for him, and that further narrowed the options down. All were yellow gold and simple, with at most a milgrain design on the rim.

As I was trying them on again, Mr. A found something unbelievable: a ring from 1880. Inside, the worn inscription read "June 30, 1880" beside two sets of initials.

"I love the 1880s!" I exclaimed. (It meant it. Of all the decades of the 19th century, I have a strong preference for three: the 1830s, the 1850s and the 1880s. For aesthetic reasons, mostly. And a few technological / legal / political reasons, too.)

"My friend in Spain lives in a house from the Roman times. The walls are Roman and the roof was from 1650. So he'd say 1880 is like new. But for these parts, that ring has history," Ken told us.

That ring was also more expensive than the rest -- $195. It still cost less than most rings of that size and weight I'd seen anywhere else, but more than the others in this store. Mr. A found an almost identical band (which would have to be resized, adding an another $30 or so) and we agreed it was time to make the purchase. Which meant it was it time to ask.

"Can you give these to us for a better price?"

"No. I absolutely cannot. On gold, I don't negotiate one bit."

Whaaaaaa?

Ken!? Kenster, Kenerino, my buddy, my friend? We'd been talking for at least an hour about rings, and design, and history, and weddings, and married life, and male/female ring choosing rituals. (FYI: Women spend hours imagining what each ring will say about them, about their relationship, how the ring will sit on their hand at age 80. Men just grab the simplest thing they can, as fast as they can, and hit the door.)

That was the last thing I expected, in the heart of Ocean Beach. This was negotiation central! I'd bargained down things left and right in this neighborhood, for years! But come to think of it, the shopper right before me tried to get the price down on another ring by asking to pay cash and skip the tax. Ken refused.

"I'm sorry," he said. "I just don't negotiate for gold or silver. My prices are already lower than anything else you'll find."

Indeed, as I was inspecting the rings, he mentioned that whatever he pays for an item, he doubles to set his price. The standard jewelry retail markup is five times the wholesale purchase price, not double, said he. "I keep my prices low because I'm not like the other guys. They want to sell you one big ring, once in your life. But me, I know there are anniversaries. And birthdays. And babies coming. I want to be the place you come back to again and again."

Ken seemed to really know his business and love his work. And when he looked into my eyes to answer questions, his gaze was unflinching. I trusted Ken. I wanted to buy my wedding ring from him. I could tell Mr. A felt the same way.

We stepped aside and conferred. There was another set of rings, also lovely, but without that patina. Those other rings fit us perfectly, so we wouldn't have to resize anything. Together, they would be $60 cheaper than the antique set. (Or $90 cheaper, if you counted the sizing.)

"What's $60 over the course of a lifetime? Get the one you want more," Mr. A told me.

"Yes, but marriage is also about being responsible, not giving in to whimsy."

"That's true too. But please, don't hold back because of the price."

I kept trying them on, asking him to try them on, even placing them on his finger myself to see which one slid more willingly, in preparation for that sacred moment in the church...  I just wasn't sure, I wasn't sure... but the more I thought about it, the less I felt I wanted the old, expensive ring...

And then Mr. A shared one more thought: "Actually, I feel that if you want history, you should find it in your family. We will make our own history."

With that, we purchased the rings we preferred. No negotiation, but I am certain we made the right decision.

Closing thoughts:

1) Buyers: Before negotiating, distinguish between emotional/sentimental purchases and impulsive ones.

By 'emotional' I don't mean hormonal or impulse driven, but those that are guided by sentiment, nostalgia, desire, or any other warm and fuzzy feeling. Emotional attachment is worth something. Impulse, not so much.

If the age/year truly mattered in my conception of marriage, then that 1880 ring would have been worth the extra money. But Mr. A's probing comment made me realize what truly matters to us: starting something fresh. I can get something from 1880 -- a map or a book. It doesn't have to be my wedding ring when there's something equivalent in quality and comfort, for less money.

Same goes for any other purchase you ascribe a certain sentimental value to: your first home, the pen you'll be proofreading your novel with, the hotel you stay at the day you accept the Oscar (and other big moments we all routinely face): What matters, truly, and what's just impulse? What connection to that object, experience or service will give you a lasting dividend, and what will fizzle by dawn? Knowing this will help you know when to put your money down and when to walk away.

2) Sellers: When you offer something of true and legitimate worth, not lowering your price can make the buyer value you even more. 

This depends on how you do it. Ken spent a whole hour proving to me, in subtle and obvious ways, that his jewelry is worth every cent. Since he also knows his product is worth every cent, he refused to budge. In a way, that makes me prize the rings even more: I know I got a good deal, because I got a great value.

Lost: One negotiation victory.

Gained: Took one more step toward turning my treasure of a fiance into my husband.

image: ffffound.com

Day 4 of 30: Rule #281 of negotiation: Persevere!!! (And if that fails, grovel.)

My new umbilical cord.

Saturday morning, Mr. A and I had an hour to kill before I was heading to a cupcake tasting and he was going to do some errands. 

"Let's get you a new phone!" he said with the glee of an engineer about to spend the next six hours fondling tiny, shiny smartphones.

"Ok," I answered, with the resolve of a woman determined to make the trip last shorter than an hour.

(My old phone stopped charging and it freezes a few times per day. For the past two weeks I've been holding the charging wire into the phone and pressing it down with my thumb. It was time.)

We went to the Sprint store near our house, and there the decision came down to two Blackberries: the Curve and the Bold. If you ask the experts and forums and chip processors, there's a world of difference between these phones. Screen resolution! Processing speed! Megapixels! Network capabilities!!

But between you and me, they were exactly the same thing, with one exception: the Bold was $200 more, and it had a better keyboard. 

Is a better keyboard worth $200?

I was actually torn, because I type A LOT on my phone. As a reporter, I sometimes take interviews or notes on my Blackberry, if for some reason a notebook isn't accessible or strategic. I tweet for clients, I spend a fair amount of time on Facebook... I get unlimited free text messages -- and I use them. I'm like a tween with a Roth IRA and a house lease.

We quickly checked prices online and saw the Bold was on eBay for $190. Not a great bargaining chip.

"Would you do a better price if I paid cash?"

"I can't do that, sorry!" 

By then J, the salesman, had spent half an hour showing us phones. He really wanted to close the sale. So I said we'll pass, took Mr. A's hand and started walking away.

And then I turned around and quickly asked, "Well what's the best you can do? Because $200 is more than I expected to pay coming in today. But if you can make me a great deal, I will walk away with the phone right now."

"I can't give you a discount on the phone. That's not where I have the option. But here's what I can do: If you stock up on accessories, that's where I can definitely cut you a deal!"

"I'm listening."

"If you buy the car charger, the Bluetooth and the carrying case, then I can do it for..."

Mr. A cut in. "You have a Bluetooth headset. You have two. You never use them." 

But maybe I should get a case, to get a bigger discount? Wait a minute! Buying more things to get a better discount is not the way to save money. I really did not need a case.

"No Bluetooth, and no case. How much is the charger?"

"$35. But if you get the phone, I can give it to you for $20."

"We'll take it."

As J started on the paperwork, I started regretting settling so quickly. $15 off of a $235 purchase? Not bad, but still: I should have asked back. These retorts started buzzing around in my head:

a) "$220 for both is a good place to start, not finish." Smile. "Now how can we get that combo down to $200?"

b) "Thanks, but I'll be honest, I'm not biting yet. That's not even 10 percent off. This is a big purchase -- can you knock off $20 from the phone or charger -- whatever is easier for you?"

c) "$15? How about you throw in the charger for free?"

d) "If you're interested in selling accessories and extras, how about this: If you can give me a 10 percent discount on my bill for the next six months, I will buy the phone and charger at full price."

e) "Is there anything else you can do to bring the price down? Talk to your manager or maybe let me ask him?"

f) "I think we're going to think about it... I just don't have that kind of money after all. Sorry to waste your time!"

Ah! Why did I cave so quickly?!

The transaction was almost done. J finished inputting my info and was about to run my card, when out of nowhere I blurted, "Can you please please please please please please please do the charger for $15? Not $20? I have this compulsive need to negotiate and I feel like $20 off would be so much better."

He looked at me and squinted. Not annoyed, it seemed... just, evaluating...

"Sure. I can do it for $15."

"Oh my god! Thank you!! Do you think I'm the most annoying customer in the world?"

"No. I understand. $200 is a lot to spend on a phone. I understand why you're negotiating."

Gained: $20. (Also, hit my original target of 10 percent off the phone value -- even if it was deducted from the charger.)

Lost: 2 minutes of negotiating: 1:45 in the first conversation, and 15 seconds in the groveling segment.

Reflections:

1) When I told him no Bluetooth and no case, he still gave me a deal on the charger. That shows he was very willing to negotiate. I'm glad I didn't assume buying all 3 was a prerequisite for a discount!

2) I sometimes must remind myself that buying more JUST to get a bigger discount is no deal. I just wanna make that explicit, here, since I almost fell for it.

3) If you don't care how awful you look, negotiating in this style is easy! Not sure how effective in the long run, but this time it worked. If you have an ounce of pride, though, there are ways to be a lot more classy than whining please please please please please please please please! That's something I'll be exploring in the next 26 days of daily asking.

Now it's your turn: I invite you to think of something pricey you'll be purchasing soon (next six months) and leave a comment with one argument you can make for bringing the price down. Regular commenters, I always welcome your contributions! And if you're shy or lurking on the blog, I'd love to hear from you. 

Please please please please please please!

Day 3 of 30: Pushing my luck with credit card policies


Here's something I'm not exactly proud of, but in the name of transparency I'll spill the beans.

(Just one request first, Dad: No lectures please! ;) )

I have a Visa card with a due date on a random/weird day of the month, aka nowhere near the first. This month I completely forgot to pay. The next day, Mr. A noticed an online alert that I had a late fee. Curses!!! 

(Usually this isn't a problem, Mom, because I pay bills on or around the same day, but this one completely fell under my radar.)

So on top of the balance of $89, I got charged a late fee of $8 and a $2 finance charge. Dumb dumb dumb.

After a quick poll on Twitter, Facebook and this blog where readers voted for what I should ask, I ended up calling my card company with these two requests:

1. Can you please move my due date to the 1st, so I never forget again? ("Sure!")

2. Can you please remove one or both charges? It slipped my mind and I will be more careful now that the due date is the same as every other bill I have.

The agent said she'll try. Then she disappeared for a minute, leaving a soothing Mozart piano sonata on the line in her wake. She returned with bad news: "I took off the fee, but the computer put it back on. It showed that in August, you had a different fee reversed. I'm sorry! I really tried! You can try calling again later, it might work then!"

She was so sweet.


Gained: Nothing.

Lost: A little under 10 minutes.


Whitney Johnson, who writes a creative, practical and inspiring blog called Dare to Dream, asked me how I felt when I got rejected. 

After I ended the call, Whitney, here's how I felt: I felt like I deserved it!! I felt kind of naughty. Bad naughty, because I should not be racking up these idiotic fees in the first place. Not once but twice in a calendar year? LAMEEEEENESS.

But also I felt kind of good naughty, because at least the reason the computer said no was that I'd previously asked. I guess of all the reasons to get rejected, that's the one I should be the least unhappy about?!

image source: 123rf.com

February 11, 2011

Day 3 of 30: Cast your vote

Last time around, I lived my life and asked as things came up.

This time around, I'm going to get interactive. And that means I need your input, gentle reader!!


So here's my question: It's 5:15 p.m. in California and I haven't asked anything yet. I'm wondering  what to go for:

A) discount on dinner and/or a movie? I'm ordering takeout and watching a movie with my mom.

B) remove yet another fee? I was late to pay a credit card this month (lame, I know), so now on top of the $89 balance, I have an $8 fee. I could tackle this today... or another day... or next month...

C) something fun/random/crazy? I'm not sure what, but we'll never know unless we I try.

Leave a comment below and let's see how the day evolves!

And there will be more opportunities for interaction through this month of asking.

I'd be thrilled if you left a comment whenever you have a question about how/why I did or said something, a similar experience, a reaction, or an idea for doing things differently. For updates on the askings as they unfold, follow me on twitter (@dailyasker) and search for the #AskDaily hashtag. I may seek your advice, "live tweet" my requests and invite you steer me toward new challenges.

And most exciting, this month I'm going to create a few situations where I'll invite you to ask along with me. Once in a while, I'll come up with a scenario where everyone can do their own version of this adventure. Perhaps we'll all ask for a retail discount on a given Wednesday, or ask someone to accept $5, or ask for a recurring bill to be cut in the final week. Details TBD.

So I hope you'll use my month of daily asking as an excuse to try asking on your own! And if you know anyone who'd be interested in this project -- a workmate, a friend or family member -- maybe someone who is a little reserved when it comes to asking or who would benefit from seeking a raise or more recognition at work or home, please consider sending along this link.

Onward!

image source: atlasshrugs2000.typepad.com