September 4. Day 66.
Fell asleep watching an indie movie, Bella. Woke up to brush teeth and blog. So, this will be short.
Asked: Netflix to give me a discount or any sort of compensation for spending an hour on and off the phone trying to solve a technical glitch. The movie was playing in their "instant view" mode, but no audio.
Gained: Nothing, as the technical dude said he's not authorized to give credits or help smooth ruffled feathers. He didn't resolve anything, and I was too exhausted to be transferred to customer service to follow up.
Discovered: After hanging up, I hit "play" one last time and waited to see what happened. The audio actually worked fine -- it was just silent in the first five minutes. Looks like I wasted their time, not the reverse. D'oh!!
Actually, they did waste your time. It is unusual for a movie to have no audio for the first few minutes. Since Netflix offers two hours of online viewing for their lowest plan, why should you waste your viewing time to test their system ?
ReplyDeleteYou could have asked them to restore the viewing time wasted while testing the audio (little value, I know, but for the principle of it).